Three months and counting

<p>I've handed my laptop in for repairs on the 21st of January 2017 due to black spots on the screen. After three weeks of being with the branch I was informed that there is a crack in the screen. I than again explained that the only issue with the laptop was the black spots on the screen and no crack on the screen. After going backwards and forwards with this issue (keep in mind that I was the one that had to follow up with the branch). Finally being contacted by the insurance department and having to state again why I handed the laptop in, in the first place. I now had to go to the police station to do a affidavit, not hearing back after two days I called the headoffice again and being transfered to the insurance department, I was informed that the insurance claim was declined and the branch needed to inform me about this. The insurance department stated that the branch now needs to replace my laptop. Now dealing with the branch directly again. It was the same backwards and forwards interaction and my laptop was still not fixed. Called the headoffice again and asked for the complaint to be handed over to a manger, but was given a supervisior to assist me, we go to the point where the branch needed to give me a new laptop. After being informed by headoffice to go fetch my new laptop at the branch. The next day(Saturday 29th of April) I went to get my new laptop, arriving at the branch, I had to wait for them to get the laptop and to find out that its not a new laptop, but a display item thats been sitting on the shelf for two months. I decided to take the laptop, just not to deal with the company any longer. Only to get home and discover that there was no charger in the box and that the laptop given did not have the same specs as the one I bought. I informed the consultant about this and was advised that they will send a driver to deliever it. I waited till 13:00 to follow up again, was informed that they are looking for a new laptop at one of the other branches and they will get back to me on the Tuesday 2nd of May. The Tuesday came and gone and no one called me to advised what was happening. I than called the headoffice to see if they could sort out the issue, was advised that they will get in contact with the branch. After yet another backwards and forwards interaction I was told to bring back the laptop the saturday the 6th of May and to show/prove that the laptop I bought has a 4gig of ram. Having to waste another saturday to sort out this problem. After proving that it indeed does have a 4 gig ram I was advised that head office will get back to me on monday 8th of may. After not hearing from the anyone I called again only to be assitant on wednesday 10th of may. I was informed that the branch will collect a new laptop for me and headoffice will contact the next day to confirm when I can collect the laptop. I have not heard back from the supervisor I was dealing with since wednesday and when I call to speak with her she is in a meeting or on the phone. I've been pasient long enough its time for this company to sort out this issue, its going on four months now and if the tables was reverse and I owed tbe company money they would of called on a daily bases, but now I am the one who has to call the company. What is the Lewis Groups going to do to sort this out?</p>