The nightmare continues!

I am writing to express my serious concern regarding the ongoing issues with the processing of debit orders on my account.

I have two accounts, one opened in March 2023 (R950) and another in November 2023 (R570), where the quality of service notably declined, leading to various complications.

On the 29th November 2023, I reported to the branch that the debit order for a cancelled deal still appeared on my banking app. Despite being assured during my in-store visit that the issue was resolved, the cancelled deal's debit order (R670) went through on the 30th, causing another payment to remain unpaid, resulting in a fee from my bank.

Upon contacting the branch, I was informed that they would reimburse me once the funds reflected, requiring an inconvenient in-person visit. The blame game between the branch and headquarters continued, with conflicting statements about the cancellation process. Speaking with Carol from customer service, she assured me the debit order would be cancelled, and both account debit order dates were changed to the 3rd of every month. However, on the 11th of December, I was debited again for R570, leading to another inconvenient in-person visit for reimbur*****t.

As mentioned earlier, I adjusted both account debit orders to the 3rd of every month. Despite this, on the 30th of December, the R950 debit order went off. On the 3rd, the R950 debit order was attempted again, causing an unpaid fee. I had left only R570 in my account, anticipating this issue.

The current circumstances are causing considerable inconvenience and financial disruptions. I urgently request your immediate attention to address and resolve these issues. It is essential that the necessary measures are taken promptly to rectify these challenges and prevent any further impact on my financial affairs.

I insist on accountability for the inconveniences caused and appreciate your swift action in resolving this matter.