Terrible service

<p>I recently purchased a bed at Best home n electric the kempton park branch in november ... 2 weeks later the bed had funny noises and the base had a problem underneath. I called the store and spoke to the manager Ivy who told me i had insurance so they will come pick up my bed. Called couples of times and no one assisted. Instead they ignored me. I called again and they told me their store burned but am i supposed to pay for something im not using. They called me asking me about my installment but they told me they are not working because the store caught fire. They can call me for money but they cant come pick up the bed as promised. Im not sure why i should pay for something im not using and yet there is insurance on my installment... Best home & electric has the most terrible service, i want to know why should i pay for a broken bed. We never even used the bed. </p>