Terrible Customer Service

<p>I bought a phone & tablet and also took insurance for them in July. i only used it for 3 weeks and it just stopped working. i took it back to the store the following day which was 01/08/2016. i kept on paying my premiums for a phone i didnt have. recently went to a store where i was told the screen or lcd is damaged from the inside & i have to pay R400. how do i pay for something that i didnt break & why aint Insurance paying. the most awful things is the store just does not take me serious at all. the supply is Prolin ref is T2 ********** 4..</p> <p> </p> <p>its at the Alberton Branch. My account number is 088659 and the branch code is 690.</p> <p> </p> <p>i just need to understand on what basis must i pay fpr the damage that i didnt cause & why am i paying for insurance.</p> <p> </p>