TT
Terryanne T

1 reviews | Active since Jun 2010

26 Jun 2023, 10:00

Store refuses to provide paid for item

Best Home & Electric advertised a KELVINATOR 20KG TWIN TUB for R3999. My mother and sister purchased one from the Vryburg store. The item was available on the system at that price. They went back to purchase a second one for me. The store was happy to sell a second one. Paid for the item with delivery but nothing was delivered. Contacted the store. Store refuses to deliver the item as they say it was an incorrect price. As the item was advertised at that price, and on the system, and the store sold two, how can they now say the price is incorrect? The store also confirmed stock when paying for the second washing machine yet now they say they have nothing. This is false advertising and according to the CPA the item should be sold at the price advertised. I would like the washing machine which we have paid for, to be delivered. Since refusing to deliver the item, the price was removed from the Best home and electric website YET still remains on the Bears and Lewis website at that price. https://beares.co.za/catalogue.php?pbigbash=706981 https://lewisstores.co.za/catalogue.php?pwoza=231967

I would like my washing machine to be delivered as soon as possible.

If stock remains a problem, the Lewis store in Welkom has a machine on the floor which I will happily receive.

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Replies (1)
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply29 Jun 2023, 12:39
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
Our reference number is: 817252