Stay way from Best Electric in Brakpan Voortrekker street.

I bought a twin tub from Best Electric in Brakpan and it took two weeks to just get it picked up for service. Now a wèek and half later, you struggle to get a straight forward answer from them on what is happening. The manager Bongi keeps on telling stories but never comes back with answer. What is wrong with that type of management?? How long does it really take to pick up the phone and just keep your customer informed. I used to tell people to go buy there,but with this struggle almost a month. People stay away. Full of empty promises