settlement letter / quote ***

I call in on the 7th January 2016.. requesting a settlement letter/quote with a proper settlement amount... today I called to follow up on why I haven't received the letter?.. your call center agents sent me a useless letter that doesn't met the minimum requirements of a settlement letter... If the staff doesn't understand what a settlement letter / quote is, then Best Electric must retrain all of your staff at branch and call centres level...<br> <br> I hope I will get a proper settlement quote not this nonsense I was emailed...<br> Gloria Kgaogelo Monama<br> <br>