Service? What service?

<p>I have been putting this off for two weeks, as I hate giving companies negative feedback, but this is now getting out of hand and I don't have any other option.</p> <p>On16/06/2016 I went to the branch, on 20/06/2016 I phoned the customer care line to try and sort my query. I was then told to please send an email with the relevant proofs of payment relating to my problem to ********** which I duly did. Below is my email sent on 20/06/2016 and then forwarded every second day with a request to please respond ... to no avail. Today my email gets rejected because of "554 Email rejected due to security policies". This was the very last time EVER I bought anything from Best Home & Electric, as my experience thus far has been the worst I have ever had with any company. Please see my email to them below. I have now tried sorting this by going to the branch, phoning and emailing every second day. So, this is my last resort of trying to get this sorted, before calling on legal help.</p> <p> </p> <p>Good day,</p> <p>As per my telephonic conversation with customer care, herewith two proof of payments for amounts paid into the wrong account number.</p> <p>On 01/04/2016 I paid R3000-00 into account number 0729-000***.<br />On 27/05/2016 I paid R4000-00 into account number 0729-000***.</p> <p>Both of these amounts, plus any other credits must please be transferred to my account number 0698-00***X.</p> <p>Also, please reverse any and all interest that has been incurred onto account number 0698-00***X.</p> <p>I would have thought if someone was paying money into an account that was fully paid up, that the client would be informed with immediate effect. This has not happened up until two weeks ago, when I was told I had 7000 odd rand that I could buy for at Best Electric Frankfort. I was not even informed that this was money that was overpaid, but had to find this out via my daughter who was contacted by Best Electric after I told them that I was no longer staying in Frankfort and they wanted to know whether I still have family there. I had to travel all the way to Frankfort from Midrand to try and sort this out and was then told that they did not have enough money on their system to refund/transfer the funds onto the right account. Up until today, I have not heard from the branch in Frankfort again. I mean, really??? What is happening to the money I paid meanwhile? Am I receiving interest on it?</p> <p>I have not received any statements from Best Electric since February 2016 and this after numerous requests to please send me the statements to my email address. Could you please adjust your records, so that I receive the statements onto my email being ********** <p>Please respond to this email as soon as possible, as I want to have this sorted as a matter or extreme urgency.</p> <p>Regards,<br />Elizabeth Grobler<br />Cell: *********X</p> <p> </p> <p>(Footnote: I have blanked out personal info for obvious reasons on here)</p>