Rude and Unprofessional

Good Day<br> on the 15th of December and previous day before that i received sms's stating that my account is overdue, and already i paid my account. I called the Branch to enqure on that, and to check for my balance. I got through to Phindile and she said she'll put me through to the clerk (Zodwa). Then Zodwa took my details she said i must hang up she'll call me back, without explaining anything to me.<br> i waited for 3Hours still didn't hear from them,i decided to call them again,still got through to Phindile,gave her my name again,she said the same thing but even still didn't get any feeback from them.<br> I find it so hard that they can so rude and ******** to clients,especially if i need to check how much i still owe,<br> if there was an issue that caused their inconsistance,i think i was entittled to know as a client, kindly forward an email with all the info on how much i owe as i need to pay off this account as soon as i can,because i'm not happy with the service,especially today when i called in asking why i havent heard from the consultants?<br> Then i adviced them i'm taking the matter to head office,thats only when they called me back,giving contact details which are not even mine