Return of Fridge, rude manager

I have been a client with this company for over a year and have always paid my account on time. I recently purchased a fridge on account and, due to unforeseen circumstances, missed the very first payment. I did, however, contact them and attempted to make a payment arrangement for the 25th. Despite this, representatives arrived at my home twice without any prior notice to collect the fridge. I did not refuse the return. I only denied the collection because they refused to provide a written confirmation stating that the fridge had been fetched and would be removed from my account. This was to protect myself as a consumer, especially after seeing complaints where returned items were not removed from customers’ accounts. Instead of addressing this reasonable request, the manager was disrespectful, spoke over me, interrupted me repeatedly, and raised their voice. Requesting written proof before surrendering goods is not unreasonable. The handling of this matter was unprofessional and unacceptable.