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SJ
Susan J

1 reviews | Active since Sept 2021

13 Sept 2021, 13:15

Refund my money

Best home and electric in Boksburg are the worst. I bought kitchen units a tv and a tablet from them. i informed them of my salary cut and i wont be able to make the full instalment. August i struggled to make ants meat and i skipped my second payment. Last week 8th September i send my sone to go pay they chased him out of their store. Friday without sending me a letter of demand to pay they took my stuff. The manager even **** and said they did not reposess my things they terminated my contract of which they should have done in writing and gave to me. i asked him where my cpoy is and where did i sign? He told me that i cant have a copy because it is for their records only. I read through my contract which stated that all of the above was suppose to done in writing before you can take things from clients, which means they dont know what stands in their contract and they dont follow procedure. The staff is so ill mannered they do not know what customer service is. They fight amongst eachother while there is a customer in the shop and that is why they dont treat their customers fairly. Cynthia is so rude she clearly has no customer service ethics. They dont wanna refund me my money but they took their stuff back. I demand arefund from this store, my money is not sinking ship.

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Replies (3)
SJ
Susan J's update13 Sept 2021, 14:28
Reviewer Update
Best home electric should be called worst home and electric. Their service is pathetic and ***********. The day they delivered my goods the black paint on the cupboard came of and hardly one month the doors of the cupboard fell off and the handles. They visited my home when i was at work making threats and be rude to my family at home. They make you go into an agreement by signing a contract which they clearly don't understand. Taking back their goods with no written warning and refusing to refund my money, i call *****ing. I would advise people to never buy at that store, they have the worst customer service ever. Their head office is also a bunch of ***** i filed a complaint against that store and they never resolved the matter in fact they communicated with the store until Friday when i called in. When i was in Boksburg store i asked the manager to call their head office to confirm my communication with them. He put the guy on loudspeaker which I'm sure he didn't know. He is a hypocrite. I am sure he never forward my emails to the regional manager who is in hiding. He was fast to give out instruction but now he cannot face the music. Why he was appointed as a regional manager i don't know because he also does not follow procedure. He knows nothing that is stated in that contract otherwise he was gonna do it in the proper manner it should have been done. I will not stop until they refund me my money... they ripped me off
SJ
Susan J's update14 Sept 2021, 12:13
Reviewer Update
I will not rest until i get my refund. Vincent and his staff thinks we don't know our consumer rights. They do not know what is stated in their contracts because they did not comply to none of the below:
Lenders can’t repossess items from you without following the correct process.
Getting a repossession warning notice in writing
The lender must give you 15 days advance written notice (from when you receive it) to pay them the money you owe. This notice must include:
  • your full name and contact details
  • the lender’s details
  • the date of the credit contract
  • enough detail to identify the goods
  • details about how you breached your credit contract with them
  • how the issue must be fixed
  • notice that the lender will repossess the items if the issue isn’t fixed.

Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply15 Sept 2021, 08:28
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference n  umber is:  733848