Refund due to Mr DR Botha from Best home electric

Mr Botha received a letter dated 28 October 2015 (yellow) that there was mistakenly sold loss of employment insurance products. The letter stated that the amount of R4730.89C will be credited. Now the problem is that Mr. Botha has been several times to the Best Electric stole Ladysmith K.Z.N. SHOP 42 OVAAL SHOPPING CENTRE MURCHISON STREETLADYSMITH) and every time the staff rep**** that they do not have money ????? Mr. Botha has received a SMS yesterday 2015/12/22 that he must please go to Ladysmith branch with his ID and the follow number 15915, Mr. Botha went to the Ladysmith branch to day 2015/12/23 and he was told again that they do not have funds to pay him out. Now Mr. Botha is self employed working every day taking of work is lost of income, he has been a loyal customer with Best Electric many years and he just feels that the way he was been treated in this matter is not fair. Could you please get in touch with him regarding this matter as soon as possible with feed back, he feels that this is giving Ladysmith Branch a bad name regarding the way they treat their customer. He said that he wants to take the matter further. You can contact him on his cell phone or on my e mail :