Promises not kept, very disappointed

In august i bought a toploader and a tv that came with a free gift- which i havent gotten. Every second week im being promised (since august) it would come in the next 2 weeks or they're waiting for it to be delivered.

I was promised that i will get feedback regarding the delivery's progress: none!

when asked if i could take another gift that's promoted with the same product, i was advised that the deal was captured already and not able to opt for one of the other free gifts.

End of october when i made payment none of the customer service reps had asked to find out if i had received the tablet or not, yet i paid my account without causing a scene or requesting feedback.

it is now november and im still waiting for tablet i've promised my daughter in august already.

well im deeply disappointed and dont think i'll be using best electric to buy anything from in the future