Poor Service

I am utterly disappointed in the service of the company,my sister made a credit purchase from Best Electric we complained about the stove to the manager and advised that the call was logged with the service centre the first problem with the stove was the big plate which the company replaced yet the very same plate is cracked

We logged yet another complaint because the stove was not even a year old and it started to rust on the side I called and explained to the manager the situation and a call was logged the repair agents B&L repairs technicians was at our residence and took photos and told my sister they will revert back to us,first week of December the the firm sent a report of the store to advise I made contact with the store The manager advised that they haven't received a report from The technicians this is unacceptable as this stove becomes a nightmare for my family

I would greatly appreciate it if this problem can be solved.