Poor poor management services /skills dololo

Reference 810035 .score 0/10 .after 12 days waiting for refund we had agreement that the customer must go to the store and collect money .but boom they need a bank statement,she produced it then they say the system doesn't allow them to give cash .The manager never bothered to call the head office and resolve the issues, because the customer shouldn't have to go back home again without her money .if these is how you will treat people just close the store and move to other town.pooor management skills .and please they must not treat my parents unprofessional because we came to hello Peter.