Poor management and pathetic customer service best home Alberton

I had purchased a bed in October 2023, upon loosing my job I have only missed one payment this far . The regional and branch manager of best home in Alberton were quick to call me for missed payment but no one bothered to make arrangements for my bed to get collected and checked out as it was uncomfortable and it was making squeaky noises . This bed was a medispine for my wife as she suffered from her accident now she sleeps in pain because best home is not interested and we have reported it several times to them , further more couple months ago I took a dinning set for myself and the sound bar was a gift for a family member

Due to financial circumstances , I was threatened on the phone by the regional manager and branch manager who refused to assist and demanded money I don’t have hence I requested they come and collect all their goods purchased

They sent two young gentleman who were very gentle and considerate to remove the dinning set from our home and they said they would instruct their manager to call us regarding the repair for the bed which was over a week ago and no one called us

I unfortunately could not recover the sound bar from the person I gifted it too now best home says we either pay up arrears and installment in one go which we don’t have the money due to unfortunate circumstances then says she can’t collect the other bed without the sound bar

Then we were told they can’t intervene and fetch the stock from my family member then the story changed they wanted the address

They are rude and ruthless and no customer service what so ever , they treated me very bad telling me they were opening a case of assault ??? How does one open a case of assault when i was having a very decent conversation telephonically?? Then she said she was reporting me for faud and theft how was this theft why would I return everything else and be so welcoming ?? I always answered their phone calls and I let their guys come and collect the stock and I have always spoken decently to them and have tried my best so fair to suggest other alternatives but they not interested in hearing anything and have no work ethics or morals

What kind of people are they ?? Shouting at customers and demanding over the phone ? Is this how we treat people who no longer have jobs ? How would they feel if they were shouted at ? And would they accept such treatment ??

The names are Karabo , Mpho and Matapelo Furthermore, one of them were busy speaking Zulu in the background to the staff whilst on the phone with me and they just cut you off while you speaking to them .

I then approached head office and they said they will investigate and give me feedback by Tuesday as to how to resolve this in a professional manner and when I told that to the Manager at Best home they told me head office doesn’t do any investigations

I am going to take Best home Alberton to the Ombudsman and they are refusing to take any payments and they are refusing to assist me after explaining everything.

We have been bul**** !