Poor customer service

Good afternoon

I have an account with best home and electric,so this month I couldn't pay my monthly installment because of financial problems, so I called head office and they transferred me to the store where I made arrangements with their friendly consultants.

After 4 days the guy from the store went home where we stay looking for money and I explained about the arrangements through the phone coz I was not at home my husband was ,on the phone the guy was rude he didn't speak to me in a good way and it's not the first time doing this,he even told the person he was going with that we are *****s"says my husband

I'm writing this review because I'm hurt,I know I owe them but they don't treat their customers in a right way.

They do not know the value of a customer nor the customer service

Best electric and home should train their staff on how to treat customers.