LW
Lauren W
1 reviews | Active since Mar 2025
07 Apr 2026, 13:56
Pathetic Service
I am writing to formally lodge a complaint regarding a defective wardrobe purchased by Mr Brummer.The unit has been structurally compromised since the day of delivery.Despite consistent reporting and follow-ups, the issue remains unresolved while the account is billed monthly. Additionally a airfryer is outstanding.
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Replies (2)
Best Electric / Best Home and Electric's replyOfficial
07 Apr 2026, 17:13We acknowledge and are in receipt of the complaint/enquiry. An agent will be in contact within 48 hours.
Best Electric / Best Home and Electric's reply07 Apr 2026, 17:13
Official
We acknowledge and are in receipt of the complaint/enquiry. An agent will be in contact within 48 hours.
LW
Lauren W's updateReviewer Update
14 Apr 2026, 19:34It has been six days since I reported this issue, yet nothing has been resolved. Instead, the rude manager of Nigel Best Electric is demanding payment for a wardrobe that was delivered in a broken condition. Why should a customer be expected to pay for damaged goods while the account is still being marked as in arrears? This level of service is unacceptable. If the matter is not addressed promptly, I will be forced to escalate it to the newspapers.
LW
Lauren W's update14 Apr 2026, 19:34
Reviewer Update
It has been six days since I reported this issue, yet nothing has been resolved. Instead, the rude manager of Nigel Best Electric is demanding payment for a wardrobe that was delivered in a broken condition. Why should a customer be expected to pay for damaged goods while the account is still being marked as in arrears? This level of service is unacceptable. If the matter is not addressed promptly, I will be forced to escalate it to the newspapers.