No service!!!!!!!!Worst customer service from higher management!!!!!!! At head office level!!!!!!!

To cut a long story short. Approximately 1 year ago, my brother bought a TV at Best Home Electric and took out insurance on the TV as well. The TV suddenly decided not to switch on. We took the TV back to where we bought it and got told that it would take 14 business days. I spoke to the manager of the store and told her irrespective if the TV is still under warranty, I would like a replacement TV and if that cannot happen, please have the insurance cover for the replacement TV as I do not mind paying for the excess fee that comes with the claim. Needless to say there was procedures to follow for them to come back to us to inform us about technical issues, etc etc etc etc etc.... after not hearing anything from the retailer, I decided to contact them only to find out that the TV only reached the technician 10 days after sending the TV in, 14 days I called again to check the status of the TV, only for them to advise me that the technician had done a diagnostic report and have to change the mother board of the TV which will take another 2 business days. I received the TV only for the TV to switch on and have a differnet color screen with black lines running horizontally across the TV. I then arranged for same day collection of this "fixed" TV for them to give me a loan TV. I then had Harry contact me and advise me that he can replace the TV with a Hisense TV, like for like, only for Harry to come back to me saying that his boss said that he cannot replace me with a 55" Hisnese TV,like for like, simply because of the costs involved to replace me with and what he can do is replace the TV for a 50" Hisense TV, bare in mind that my current TV is a Sinotec 55" Smart UHD 4k TV, of which the 50" Hisense TV is not even a smart TV let alone 4k or UHD, that is what Harry's boss told him to give us. I asked Harry what would be the lead time in having me get the exact same TV replaced and he said at the end of October I would get my replacement. I was happy to wait after all the nonsense. Please also keep in mind I've been in retail since 2006 and worked for one of the largest retailers in Africa, them thinking I know nothing better. In the last week of October 2021, I had to make contact with Harry, which is the retailer, or working for the retailer, to again, check the status of the replacement TV. He said that we should get the the TV next week( being the first week in November 2021). I then made contact with Harry to let him know seeing that we getting a replacement TV, why can he not keep the Sinotec (the original tv which costs R8,999) and swap it out for the 55" Hisense Smart UHD 4K TV, which costs R9999, on the best home and electric website, and compensate me for R1000 for the trouble, only for Harry to let me know his boss said it's too much and will not do the replacement like this and that the account is too old. Not Harry nor his boss knows what is happening on Best Home and Eletric's website, which is a joke really, and none of them bothered doing any homework either to come back to me re the replacement and what they can do for me in lew of a like for like TV. So being a loyal account holder for more than 20 years means absolutely nothing to the Best Home and Electric/Lewis group. Keep in mind that as a retailer, they should make contact with customers but in my case it was the other way around, where I had to make contact with the retailer. So after all this, we are just a statistic to them and all that matters to them is just getting money from people without having a care, a worry and no morality whatsoever. I will be closing up the account and not having to refer anyone to either stores. Please do not fall for false facades and redundancy, because we as the customers are nothing more than just a number to them, higher management that is... poor and pathetic!!