Never do Business with Best Home and Electric

Hi I need to escalate this before I am going to the Ombudsman. I have had nothing but terrible experiences with Best home and electric, Parow. Amongst other things, I bought a fridge. Kelvinator 420L for R7500. Tbe fridge was delivered with dents on the inside. We immediately informed the store and it took them 3 months to replace it. By the time a replacement was done, we informed the store the day after the delivery that the racks of the fridge was too weak and that we would like to return the fridge. He then tried to get us another fridge but needed approval from the Customer services manager. Ee waited another 3 montbs for this to be resolved, only for Best home and electric to tell me that they won't take back the fridge because I am outside of my return time frame and they will not replace it either. There is nothing they can do!!!! This is wrong in every sense of the word and I am definitely taking this further if the Lewis group cannot resolve this themselves. I am forced to keep a product that I returned with 7days just because their processes are not in place and working effectively. We don't owe a cent and this is how they treat cash paying clients!!!