1 reviews | Active since Jul 2016
Misleading their clients
<p>To whom it may concern</p> <p> </p> <p>Sales Person 1 – Chris</p> <p> </p> <p>Sales Person 2 Regina</p> <p> </p> <p>Sales person 3 – manager in the store</p> <p> </p> <p>I did lay bye a lounge suite ( Santana Lounge suite) – First payment made on the 04/06/2016, Second payment on the 25/06/2016</p> <p>Settlement made in full of R3500 , total payment made R7500</p> <p> </p> <p>Firstly , when I sent my sister to make the last payment of R3500 they took the payment and then the saLes person Chris calls me and tell me that the louNge suit that I chose has been sold out , I was confused because from what I know is a lay bye is something you make payments/instalment and they when payment made in full they will release the goods paid for . I was upset and disappointed as I was having a function and had no other choice but to pick another lounge suite as the sales person chris advised that he can assist me with the Tiffany set which I chose on Thursday and made Full payment.</p> <p> </p> <p>After several called made on Friday the store manager called me and said they can’t assist as they don’t have the lounge suite that I choose which is now the second set, I have been very patient but this not the way you treat your client , you are misleading them</p> <p> </p> <p>Please note I am very unhappy with the service from BEST HOME AND ELECTRIC (PART OF THE LEWIS STORE)</p> <p> </p> <p>I went in the store on Saturday to get my cash back so I can purchase another lounge suite from another furniture store and they still could not assist. I spoke to Regina and she saying she don’t know, she don’t know. Imagine I paid cash but they can’t deliver and keep to standards</p> <p> </p> <p>My function is over and I still don’t have the lounge suite, BEST HOME AND ELECTRIC will have to compensate me for the inconvienace cause by the store and let me choose whatever lounge suite I want and they as a store must run a loss</p> <p> </p> <p>The meaning of lay bye is you pick something which the store keeps for you and when you make payment in full they release the goods , they do not take your money and then tell you the item is sold out</p> <p> </p> <p>Pathetic service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>THEY WILL COMPENSATE ME WITH WHAT EVER LOUNGE SUITE I WANT AND THEY WILL PAY FOR THE DIFFERENCE</p> <p> </p>
Hi again,I am even more dissatisfied ,no one has called me today until about 3pm this afternoon until I phoned and asked them what is going on .the salesman Regina called me and said I must send my bank statement but I do not understand why,I have slips to say that ibhave made payment .I dontvknow why it is such a problem to pay my money as I said they must give me another set of lounge suite and I will choose what I want and they as BEst home electric will cover the difference .furthermore instead of sorting out the problem with me the store manager cuts the call on me this afternoon.Please note I also work and no matter what our customers are always right.my point is a lay bye is something you pay for in instalments once paid the store delivers,so if I only made paymnet in full next month then only will the store tell me that the lounge suite that I chose is sold,this unacceptable I want a compensation and I will go to the store choose whatever lounge suite I want .Please note I will not give my bank statement to anyone they have records and I have proof of payments .it is easy to keep my money but can't transfer my own money back in my account.I went over three times now to the store wasted my airtime .petrol fees to get this pathetic service .
Hi again,I am even more dissatisfied ,no one has called me today until about 3pm this afternoon until I phoned and asked them what is going on .the salesman Regina called me and said I must send my bank statement but I do not understand why,I have slips to say that ibhave made payment .I dontvknow why it is such a problem to pay my money as I said they must give me another set of lounge suite and I will choose what I want and they as BEst home electric will cover the difference .furthermore instead of sorting out the problem with me the store manager cuts the call on me this afternoon.Please note I also work and no matter what our customers are always right.my point is a lay bye is something you pay for in instalments once paid the store delivers,so if I only made paymnet in full next month then only will the store tell me that the lounge suite that I chose is sold,this unacceptable I want a compensation and I will go to the store choose whatever lounge suite I want .Please note I will not give my bank statement to anyone they have records and I have proof of payments .it is easy to keep my money but can't transfer my own money back in my account.I went over three times now to the store wasted my airtime .petrol fees to get this pathetic service .