I’m writing to express my extreme frustration with the service I received from Best Home and Electric store and Lewis

I’m writing to express my extreme frustration with the service I received from Best Home and Electric store and Lewis. After a lengthy and frustrating process with my fridge claim, I was promised a replacement, but instead, they settled the outstanding balance without my consent. The customer service experience was disappointing, with long wait times, dropped calls, and unhelpful representatives. Despite multiple follow-ups, my issue remains unresolved. I'm shocked by the lack of care for customers and the poor handling of my complaint. As a result, I will not be purchasing from either Best Home and Electric store or Lewis again. I would advise others to think carefully before making a purchase from these stores, given the poor service and lack of customer care.