I'm not happy at all

Got the worst service at Best home and electric mams mall branch, I've been waiting for delivery since last week Wednesday till today, bear in mind I'm staying just few minutes from the mall. What's annoying is that I'm the one making calls to follow up with them they don't call to update me on the delivery but when they wanted me to be a customer they used to call me every single day. I wouldn't recommend anyone to them that is the worst service especially for a new customer. I wonder how they run the business if they can't deliver to a place which is few minutes away from their branch