I have been ****med here

2021 August I opened an account with Best electric store in Knysna, I purchased a laptop and bedroom headboard,then 2 months later the screen of the laptop cracked in a corner, so since I was paying for insurance I took it back to the shop for insurance claim. fortunately my claim was approved and I signed all the required documents and I was asked to choose whether the laptop must be replaced or debt settled so I chose that the debt must be settled. now 8 months later I realised that they never settled the debt, my premium for the account was R900.00 including the headboard, so when they said they settled the account they were supposed to decrease the premium but I said no it's fine so that I can pay the remaining debt quickly, so that is why I couldn't pick it up on time that the laptop was never settled..I have been making several calls to the branch getting the same answer to the manager that they will look in to it and get back to me and they never do.

I need this debt settled and a refund from the 8 months that I paid for a laptop that I do not have as they even took back the laptop.