fed up with **** service

I'm back on this platform again not even two weeks and I'm writing my second complaint. Well, I guess you don't rectify Ur mistakes do you, second time you are debiting my mom's account after she paid her account on the 25th, tell me why are you guys' busy playing in my mom's bank account? Boksburg branch and their useless employees is starting to get annoying and when I want to report HEAD OFFICE WHICH PLANTFORMS MUST I GO TOO.im fed up and in need of serious assistance or this time I'm going to the ombudsman. you seriously can't have so many people complaining about one company, I hope your directors or CEOS See this.