Faulty TV/Bad Customer Service

Quite frankly, I'm not happy with the service I'm receiving from this firm. Initially, I purchased a TV in July. Two days later, it stopped functioning. I returned it to the retailer, making sure to let them know that I wanted a replacement instead of a repair. Due to the fact that I purchased a brand-new, not a refurbished TV. The manager promised to give me a call back, but it's obvious that his communication abilities are lacking. Even though I haven't had the TV for more than two months, I still have to pay for it. I escalated this over the phone with the call centre, and once more, their communication is equally questionable.One of the managers called me and said I should give them more time to get a TV outsourced for me, even though they've had more than two months to do it. I think they should train more customer service representatives and improve their service. All I'm asking for is to receive precisely what I paid for. To be honest, this demonstrates their ineptitude.