extremely upset

RE : Ruthayne Buntting I purchased a lounge suite from Best Electric Stores in East London, this was in December of 2017. I was not happy with this purchase from the time I got it into my living room. I have been complaining ever since, everytime I went to make a payment at the store, I laid a complaint with various persons including the manager himself on two occasions. Up to date there is still no response from them to come and see the problem. I received a call from a lady who said shes the branch manager and promised to come and collect the goods but she never showed up. I tried calling her back and she said she couldn’t recall our conversation the previous day and that she and the store had no means of transport to get to me. I have stopped paying on this account for this reason. My last payment as on the 7th of August 2018. Still no response from them accept a sms to say I need to make payment. I am extremely upset and horrified about their service. Please assist me in what to do from here. I cannot pay for goods that are not up to standard or I as the client are not satisfied with.

Mrs R Buntting ********** 059