Engregious Mishandling and unacceptable refund delay

I recently endured an exceedingly disheartening experience with [KwaMashu Best Home & Electric store ]. On 29/01/2025 I procured [Kicthen unit] using my bank card. Regrettably, during the loading process, the store staff egregiously mishandled the item, resulting in significant damage and preventing it from leaving the premises.

The store assured me they would liaise with another branch and revert. I explicitly stipulated that if they could not furnish the item by the following day, I would necessitate a refund. Despite this, I was subsequently apprised that the refund process would entail 5 to 7 working days for approval by the head office. This pivotal information was conspicuously omitted at the time of purchase, which is profoundly vexing.

The protracted delay is intolerable, and the lack of transparency from the sales consultant is profoundly disconcerting. Should the store fail to ameliorate this issue expeditiously, I will be compelled to pursue further recourse. I vehemently urge Best Home & Electric to augment their communication with customers and expedite the refund process. I trust this review will galvanize the store to rectify these issues and elevate their service