Double Deductions and Bad Customer Service

31st of May 2024, changed banking details at the store in Wynberg, Maynard Mall. I was assured that my other banking details were removed. Yesterday, the deducted from both my accounts. I called two times and both those occasions, agents dropped the line. Called through to the brunch because I need the funds as I work on a budget. The first person I spoke to said that he will call me back right after accessing my account. He was not answering my questions and I requested to speak to the supervisor. She was rude!!!!!! I was told to go to the store to get my refund on Monday (I moved and I am far from the branch). Asked then to do an immediate refund and she said that “I either come to the branch or have head office reverse and that takes 3-5 working day” which I don’t have. I said asked who will cover my travelling costs aa this isn’t the first time they causing me detriment. She said that they will refund me cash IF they have funds at the branch! So I asked for complaint reference number because I can’t travel to their branch only for them to say that they don’t have finds! She was not interested in helping at ALL! I said “ you guys are ****ing my account and you can’t reassure me that I will be getting my money” she said she doesn’t like my tone because she failed to reassure a customer! Disgusting customer service from agents right up to supervisor!! Ohh! She dropped the line by the way!

I hope you guys have my funds Monday.