Dissatisfaction regarding the furniture

I am writing to formally express my serious dissatisfaction regarding the furniture I purchased from your Best Home and Electric Boksburg store in 2023 on credit, namely a headboard and a mirror.

At the beginning of last year, I noticed that both items had started deteriorating, and their condition has worsened over time. I immediately contacted your store to report the issue and was assured that I would receive a call back with a solution. Unfortunately, despite my follow-ups, I have never received any assistance or feedback.

Just last week, I called the store again and was instructed to send an email with pictures of the damage, which I promptly did. However, to date, I still have not received any response.

This continued lack of support is unacceptable. The items are clearly defective, and the damage is worsening. I do not find it fair or reasonable to continue paying for furniture of such poor quality while the matter remains unresolved.

Therefore, please be advised that August will be the last installment I pay until this issue is properly addressed and resolved.

I expect urgent feedback and a clear way forward from your side.