Disappointed client

<p>Firstly I would like to express my dismay by higlighting that I have never received such poor service in my life. I work in the Financial Sector and I understand the importance of keeping my credit profile clean by all means yet such companies make it hard for us to do so. I first enquired about my tablet that was forcefully taken through smash and grab. They explained the proceedure which I was happy to abide by hoping the matter will be resolved quickly. I even provided a case number which is the most important thing they look for. I went in the store for about three months in a row without defaulting on payments, if I may add, hoping they would assist me. The fourth month they told me that the details on the affidavit were insufficient out of frustration I told them to not even bother logging the claim. Fast forward to now, there are no updates regarding payments, balances, not even a call to inform me as to what the status of my account is. I am even reluctant in paying as I have no idea where the money is going. If the company can just contact me so I can settle the account and not have to deal with such going forward. Or provide a number I can contact where I can actually get through not the customer service number or the website number THEY DON'T WORK... </p>