Deducting money out of my account even when I pay in store and deducting unauthorised payments and credit report bad name

After having an agreement with use due to me being unemployed for a couple of months due to illness, I have signed and agreement with use to reduce the monthly instalments.

After being employed again I’ve been paying R900 only to find out now I owe use a lot of money due to not paying even if I was!

I found out use have deducted from my capitec account money and I paid the next day in July in store not knowing I had a tax refund in that account. Your staff was fully aware I make payments in store so why haven’t use removed my card from your system?

After going in and sitting with the agent there is no sign that I have signed an agreement with head office and that’s where I realised that it only looks like a r50 gets deducted when I pay a R900. The manager advised me that I need to move the amount up to more than my instalments which I paid R1300 to fight my instalments and the amount I still owe. After paying with my discovery card in store I walked out. 5 minutes later my bank goes off stating that use deducted a r260 which is not evens my monthly instalments. The manager said I need to contact head office to remove my card and give me a refund cause they don’t know what happened. This is wrong on so many levels.

Now I have checked my credit score report and it’s showing that I’ve been missing payments for months and even last month I missed a payment. I’m really angry right now. Please sort this mess out and update my credit report.

PLEASE REMOVE MY CAPITEC BANK ACCOUNT FROM YOUR SYSTEM I AM DOING PAYMENTS IN STORE!!

After I’m done paying use I’m closing my account. Thought highly of use but not anymore!