DAY LIGHT *******

I bought a fridge in 2012. Now in 2015 I request a statement as I wasn't getting one. To my surprise I found that I also had a sum beam kettle that I m paying for but didn't know about. I phoned the Midrand branch and I was told that I did sign a contract that I was buying a kettle and a fridge, I requested a copy of the contract but It was never sent. I phoned again and was told to contact their head office, they promised to look into it but nothing was done. I then went to the store and the lady who said she was a manager and new in the store told me that at their store when someone buys a fridge automatically get a kettle but still pays for it????? WHAT! Why was I not told that and why did I not receive the kettle?? - I was told the kettle was out of stock! Since 2012? I asked her to cancel it and she said unfortunately they cant because its been over two years already. Sorry A I suppose to pay for something that I don't have AND DID NOT ORDER! Since 2012? The lady promised to discuss the matter with the head office and revert but to date I have not heard from them.