Broken Freezer

In December I bought a deep freezer from you and it was delivered when I was not at home. It wasn't in a box it looked like a display model. When I switched it on after the time they said I must switch it on it wasn't working. I went back to the branch and report it they told me they will come and replace it. It is February and still nothing has been done about it. They call now for payments and once again a raised the issue. They told me that they will come and fetch it this past Friday or yesterday and still nothing has happen.

I want you to come and fetch your deep freeze and cancel the contract because I'm not your or your employees fool. You are quick to call for payment but lazy to deliver on your service. If you are not going to fetch it I will put it outside my yard and call my lawyer to deal with this matter further. So please you have until 15:00 to come and fetch it.

Don't let me regret making business with you. Your people called me almost everyday to take the stuff and now they wana treat me like *******.