LM
Lizah M

1 reviews | Active since May 2020

06 Sept 2025, 11:54

Breach of Confidentiality by Manager and Consultants

I am extremely disappointed with the unprofessional conduct of Best Home and Electric Cosmo City Recently, I became aware that both a manager and a consultant from this company discussed my account details with another client. Manager Mpho, consultant Mpho and another consultant i did not get her name. This is a clear breach of confidentiality and trust. As a paying client, I expect my personal and account information to be handled with the highest level of discretion and integrity. Sharing my details with a third party is completely unacceptable and a violation of professional ethics. I trusted best home and electric with my information, but this experience has left me questioning the company’s values and internal controls. I urge the company to take accountability, address this breach, and ensure that such a serious violation does not happen again. Clients deserve privacy and respect. I hope Best home and electric treats this complaint with the seriousness it deserves.

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Replies (1)
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply08 Sept 2025, 10:26
Official
We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours.