Best H and E is *****ING FROM CUSTOMERS!!!

I pay more than the required amount so that I can finish paying off the account sooner and limit the interest I pay overall.

My account is in advance but I notice that the advance amount keeps decreasing for no reason.

I asked them why this is, they said that it's because of the charges added to the account such as interest, service fees and insurance. THEY ARE LYING!

I have the statement of the account. All the charges are added on the 1st of every month. I understand that this increases the balance and I have no problem with that.

Then later in the month, without there being any additional charges (becoz they've all already been charged for the month), the advance amount decreases. I make all my payments on time and I make an additional payment at the same time. This should increase the amount by which I'm ahead of the debt. Instead of that, Best home and electric reduces the amount by which I'm ahead. THIS IS *****ING.

I have spoken to the consultants, they tried to make me believe it's all par for the course. I went thru the account with them step by step amd they admitted that they don't know why money I've paid in keeps decreasing even though there are no new charges.

I spoke to the manager, Leticia Baartman and she kept insisting it's due to charges that are added monthly to the account. I showed her that the charges had already been added on the first and that there were no new ones added when the money just disappeared. She became very rude and belligerent and told me to leave the store. In a prior encounter (I've tried 2 get them to resolve this numerous times) she admitted to the irregularities on my account. Since she cudnt hoodwink me into believing all was well and normal when it wasn't, she refused to assist me or even talk to me.

Best home and electric are *****ing money. They are a ******** enterprise, not a retail one.

DON'T BUY FROM THIS COMPANY