BEST ELECTRIC A ****!!!!!!!

my mother took an account with best electric (boskburg branch)so she could purchase a bed only to find out that the money she would pay was way too much so she cancelled the credit ,now EXPLAIN TO ME HOW WAS HER ACCOUND DEBITED for something that she did not recieve???? and on top of that the staff at best eletric BOSBURG BRANCH are incompitent and rude...your head office is worse.is this the customer service you provide ur clients ?my mother has waited over 7 working days for her money with no success only to find out that she wont recieve it at All because its a new month whos problem is that..... we want the REFUND OR IM TAKING THIS HIGHER we as custumers all also protected by customer rights im fed up with your service something must be done.