SK
Sto K

1 reviews | Active since May 2021

08 May 2021, 12:46

Bad service

I bought a sound bar in 2019 it worked for only 2 months then i took it back as it was still under warranty so they told me they will fix it and if it doesn't get fixed they will give me new one so after a while they told me it cant get fixed and they dont keep same model in stock i must came and see what i can take but there was nothing i liked now they tell me its out of warranty i cant get anything while the one i gave them its still under their hands and i am still paying for it so its a loose for me i am paying for something i didn't use thats sad and bad service because no one even phoned me and say your warranty ends

0
Replies (3)
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply09 May 2021, 19:58
Official
Thank you for bringing the above to our attention.

Best Home and Electric Team.
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply10 May 2021, 11:31
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is:  719142
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply11 May 2021, 12:27
Official
Dear Mr Matlala

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores