BAD SERVICE

My sister bought a bed 4 Nov 2024 At Best Electric Eersteriver.Cash Start of January 2025.When she turn the mattress she noticed a bad smell and yellow s******hats already mould.17 January 2025.she went into the branch to report the matter.She spoke to a guy and a lady the (manager).The Manager ask her to sign a form.The guy she spoke to however told her they wil come out to have a look at the bed.17 January 2025.My sister basically spend her entire day waiting for someone from Best Electric Eersteriver,to come.But No one came.A whole weekend pass.A Monday pass.Today 21 January 2025.I phoned 08:45 spoke to the manager(Won't mention the name)She however could remember directly about the whole issue.The Manager however told me.They waiting on pictures of the bed.As my sister didnt provide them with pictures.But that wasnt said the 17 January 2025. She told me I should leave my details she's currently in an meeting she will get back.I may take pictures of the bed in the mean time.I gave her enough time to get back to me..14:40.I phoned the branch again cause 5 hours pass with no feedback.I spoke to a lady she took my details again she will speak to the manager.I should give her atleast 10 minutes she will get back to me.17:20 i phoned again cause No Sales consultant,No Manager phoned me.I spoke to a lady she than transfer my call to the manager.the Manager gave me a long story that she was on the road whole day..She however spoke again about the pictures,I than told her how can I send the pictures if she was suppose to get back to me with the email or number I should send the pictures too.I asked for the Regional Manager details.which she didn't give .she will send an email on my sister behalf.My sister has allergies.She needs to buy herself medicine cause of the bed,she currently don't sleep on the bed for that smell and the mould.im really disgust for the service of Best Electric Eersteriver.WE REALLY DONT WANT THIS BED ANYMORE