BAD SERVICE

hounding marketing emails and sms's i Unsubcribed from all marketing material i receive daily, here is the backstory 27 april i go looking for a fridge, due to impulse i end up signing a 30 month deal worth 22k i go and review my finances. i decide to cancel the following day i am to call the lenz store i abide i call the store i am notified i will have to wait for the money to be raised from the cash paying clients after that my deposit of R1200.00 will be refunded i enquire to the person assisting me that he should provide me with head office number because i will not wait for proceeds from the store, he hung up abruptly, on the 02/05/2023 i follow up with the head office a lady by the name of Tshidi from the head office requests me to send my details and all transactions i do as advised, she then tells me she found my details on the 05/05/2023, i let that slide she assures me i would receive my R1200.00 on the 11/05/2023 before COB. even now i am waiting for my money nothing has been said or done,