Bad service

Good day

Best home and electric in vaal palmsprings mall customer serves it bad... Was trying to get a fridge for instaments n they told me to pay my Rage account that was on errors n a did.. So after that still they told me I don't qualify. After a week of struggling they then told me to pay deposit it will enable me to get the fridge n then I paid R500.. On the 14 _02 _22..i waited for delivery but after 3day I called them asking for my refund.. I call them every day, I even go to the shop but still they don't give my money back. They say I should wait till someone makes cash payments it's been 10days already.. I regret going there. I don't know when they will pay me or what I should do..