Appalling service Best Home and Electric Beaufort West

I'm disgusted, disspointed and appalled by the retailer for their lack of service, professionalism and ethics towards their clients in Beaifort West.

My parents resides in Beaufort West and are both pensioner's.

My late mother Lea Afrika purchased a bunk bed from your store in Beaufort West on 5 May 2022. Lea Afrika Acc nr 001989 46 Smith Avenue Essopville Beaufort West

The main reason for this purchase was to suprise her grandkids, when they visit to have beds to sleep on as they normally made a beds on the floor when visiting their grandparents

This bed cost price according to the receipts are R8961.25 (For a standard bunk bed) My mother being a goverment pensioner made her monthly payment every month and made the last payment on that looks like 7 September 2023 ( it is a hand written receipt)

Since the first day of these beds being purchased everything went terribly wrong

To start with they did not deliver as promised, the day of the delivery we were packing our car and were leaving beaufort west after visiting my parents when the beds arrived , and still without any matrasses

Or being assembled by the staff

They had my brothers off load the beds infront of my parents house and left

When I called the store to ask where the matraases are they questioned that the matrasses was delivered and insisted they would never sent it without the matrasses, yet we were 6 people observing the delivery and there were no matrasses and no assembling of the beds either.

This started a series of phones call and utter disrespectand lies from the store staff and also us being made a **** over and over again without any fear or shame.

They delivered the matrasses weeks later. After alot of phone calls and going to the store to enquire about the matrasses.

They never came to assemble the beds after they promised my parents when they purchased the beds that staff will assist them as they both to old to do it themselves

The beds stood in the bedroom for months until my brothers was able to purchase the right tools to essemble the beds.

When they were busy essembling the beds they notices that there was a defect on the bottom bunk bed wooden spacers and showed my mom that if they would to lay down on the beds it will surely break.

They informed and called the store , they store said the beds were delivered correctly and they they don't take any responsibility for the beds.

My late mother was very sad and disappointed as she brought the beds for her grandkids that till today has not have the previledge to sleep on those brand new defective beds.

After the beds were ensembles nobody slept on them no matter how many times my mom went to the store, sent my brothers and called my mother was told by the store to please pay her installments or her credit record wil be affected and my mom still wanted to purchase a TV for my dad from them so she was to scared to jeopardise her credit record and continued to pay against our advise

In September 2023 my brothers 4year old fell asleep and my mom told him to lay her down on the bottom bed.

As there is nowhere else to lay her down. Her four year old body barely rested on the matrass when they bottom bunk broke at the back , luckily she wasn't injured

However it is exactly at the spot my brothers told my mom, myself and the store where there was a whole and defect on the wooden piece.

When my mom visited the store and alsk called them they said the beds are paid up in full and therefor there is no more guarantees and or warrantee on the beds anymore

Can you believe that!

My poor mother passed away recently with these lies, sadness, disspointment and embarrassment knowing that she brought and paid for these defective beds that none of her grandchildren could of had the previledge to sleep on

Is this how your retailers lie and deceive old people as long as they can make a a sale R8961.25 bund bed that nobody used or could use and yet you demanded your payments from these pensioners without shame.

Your store knows full well the policies, procedures and regulations and they just chose to ignore it and lie to old people.

This is completely unacceptable.

Your staff ****, ignored and deceived their client with fear or favour as long as they made their sale and received their payments from a innocent goverment pensioner.

I would like for you to please investigate this matter immediately and replace my mother's bunk bed and matrasses immediately or refund her all her payments.

I expect an apology from your staff to my father who is heartbroken that he wasn't able to sort out these lies and mess due his medical condition, my dad has stage 4 cancer and diagnosed with parkinsons. Refund her payment and I will personally make sure to purchase a more affordable and more durable bunk bed for my mothers house that her grandchildren can sleep on in her house.

And I will purchase a TV for my dad from a more respectable retailer then yours in Beaufort West.

I am disgusted and appalled on the services my parents received from your store, so one ask one self how many other clients do they treat and lie to like this in Beaufort West because they sit in a place of authority.

I am awaiting your response on this very urgent matter please

Respectfully Linda Afrika-Peters