Annoyed Customer

Good day, I’m really dissatisfy with the customer service that I’m receiving from this entity, I’ve submitted my Insurance Claim in February and I was not told about the verdict on it. I had to follow up with the branch at Hlahatsi and no answer was given until, I had to complain on Facebook and I was given a call being told that it was approved by debit orders were running for two months(March and April). I was told it was approved in March and no one communicated, now I’m sitting with a problem of getting refund, I’m being sent from pillar to post, I was told to go collect refund at the branch(Hlahatsi), when I got there not enough money was collected on the day, I was told that they’ll call me until I called them back last week Friday and I was told to come through.

When I got there, I was given another story that the system doesn’t allow my refund to be processed and had to be sent to Head Office, I’m getting so annoyed with such service coz I’m in need of that money since I no longer work, why am I being treated in such a manner after making sure that I pay my account?

I’d appreciate if this can be sorted as soon as possible, I use petrol for all these up and downs