PM
Palesa M

1 reviews | Active since Sept 2020

16 Oct 2024, 11:55

Unacceptable Service

3 weeks I took my car to change my front brake pads and rear at Best Drive Clearwater Mall branch. I was quoted reasonably, my car started make squeaking sounds, I made the man (Alex)who dealt with car aware aware however he did not respond. The break pads sound got worse I took the car to Tyre Mart, they picked up that Best Drive inserted the incorrect break pads hence the discs were making that sound. I took the car back, at first I was told I was supposed to have the discs skimmed, but initially I was told they're was no need by Alex. Thereafter the mechanic was blamed for not picking it up that the break pads were wrong. No apology was given till I asked that don't I deserve an apology for the inconvenience. A few days of driving the car after the pads were supposedly changed I'm still hearing that squeaky sound. On that day when I returned the car I was not the only client who brought their car back due to the wrong thing being done. Safety is everything, this branch showed me how little they value another life. I honestly wouldn't recommend them, our cars carry loved ones. Rather be safe. Everyone else was sympathetic except Alex.

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