BestDrive broke my windscreen and denied it.

On Friday Friday, 31 July 2020, I was so disappointed with BestDrive. I took my car for a service at Blackheath/ Cresta branch. When I went to pick up my car, they had broken my WINDSCREEN and they flat out denied it. When i got into the car, i immediately noticed the crack and went back inside to notify them. They lady who was helping me told she was gonna to the back to find out what happened, when she came back she denied it and said it was " impossible" that they broke it. Instead of admitting the mistake, she looked at me and made it seem like i was accusing them. I really don't appreciate this kind of treatment, as a customer and as a human being! If you make a mistake, you take responsibility and we find a way forward. I had been a happy customer of that branch since 2015 but i was so DISAPPOINTED with how they handled this situation, I'm NEVER EVER taking my car back there. Now I need to spend more money fixing a mistake they caused. This is so unprofessional and they showed a lack of ACCOUNTABILITY! BestDrive, you need to treat your customers better.. a simple acknowledgment and apology might have sufficed. But cleary you don't believe in that!