BestDrive

To whom this may concern

I hereby write to you this email informing you about my experience at BestDrive Viking.

3 weeks ago I needed my wheel alignment done however they were unable to get it done because I needed to replace my "Ball Bearings " which I done. I returned this past Saturday 04/01/2020 to have my wheel alignment done, however agai they were unable to complete this as I was told I needed to replace my "Tie rod ends" on both sides because the one on the left was shorter than one on the right. I got that replaced Sunday 05/01/2020 later that day returning to BestDrive Viking and the wheel alignment was now in process. I don't know the process of this but my Boyfriend was there to assist. They guy had my left wheel removed and out of curiosity I went and checked was he was doing but upon doing so I discovered oil around the tyre I then asked my Boyfriend what it was he then said " the guy probably let some brake fluid out since he's busy with the brake caliper " I said okay and let the guy finish.

I paid my amount that was due and we left roughly at about 13h00 the drive home was abit very sketchy because the brakes weren't feeling okay, pulled over and let my boyfriend drive us home further, he then made me aware that maybe some air was let into the brakes he will bleed it once we get home. That was enough to get me worried because now my car was pulling heavily to the left hand side, because we were granted 2 days guarantee I decided I'll go back to them today after work Monday 06/01/2020.

We arrived home but eneded up driving past the house because the brakes werent applying, we both in shock wondering what went wrong. My boyfriend then removed the tyre only to find that my brake cord had been damaged and it was oozing out the brake fluid. Immediately calling bestdrive to inform them about this, they wanted us to return but ofcourse it was very impossible as my car had no brakes surprisingly. Telephonically we were told that the guy working on my Car(kia rio) said the car was already leaking "oil". Im amazed by this because if that were the case We were supposed to be informed and made aware but that was not done.

I was expecting their mechanical team to come at 10oclock this morning 06/01/2020 it is now 12:07 and they havent come to resolve my issue with no feedback or communication from this company too.

My heart is truly hardened because my life is put in danger by this act and somehow it doesnt seem like a serious issue to them. I travel 59kms to work and spend 2 hours on the road daily, who will be held responsible if something happens to me or my car because what I was told to fix and replace I done exactly that now my safety is being jeopardized by the incompetence of this place.

I need my car back because I need to be at work so I need this matter resolved immediately!!!! Please care to ignore this and I definitely will take this another step further

Unhappy Client

Cindy