THIS IS A ****

I have repeatedly tried to get in touch with them after ordering R2000 worth of masks (only 4 masks). They sent one email 17th of March 2020 sayingmy order will be processed. Their website says it takes 5-10 days for shipping and 2-3 days for processing. Yet when asking what is going on, I get no response. THIS IS A **** PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE. I can't even review their product because my review gets denied. HOW DO I GET IN CONTACT WITH YOU PEOPLE? This is ridiculous.