AJ
Anel J

1 reviews | Active since Jul 2019

11 Jul 2019, 09:05

Not Best Dress, more like Worst Dress

To all of those who love online shopping as much as I do, please let me warn you against a hypocrypt of a company, never have I experienced such bad customer service. Best Dress – they advertise a lot on FB. Do not go there! 1 – Their communication is a -0, they refuse to give you a contact number, well I guess I know why now. It takes them 2 weeks to reply and they do not reply on email, if you are lucky they will reply via FB messenger 2 – Their customer care -2, I ordered a white dress in April already, they send me a blush dress, when I queried it their excuse was that they did not have that dress in white in stock so send the closest couler, where they should have contacted me first. If I wanted blush I would have ordered blush. 3- On my cost they requested me to send the dress back only to tell me 2 weeks later that I must pay R300 extra as that is the price of the other supplier. NOT my fault. 4- I ordered this in April and still nothing has been solved 5 – Don’t expect your money back Even though they have nice stuff, please spare yourself the disappointment and frustration.

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Replies (1)
Best Dress - All Stylish
Best Dress - All Stylish's reply06 Dec 2019, 03:59
Official
Hi Anel,

We apologize for your bad experience. We have mediated your issue as per prior communication.

We offered to send the correct dress of refund. The refund was processed in July.

Have a wonderful day and if you could change your review to positive it would be great :)