Bad customer experience - most possibly ********?

I did quick research before ordering and theyve received more good ratings and positive feedback than bad, i saw some of my friends liking their page and I saw positive comments. So I went for it. (I should have done more proper research I now realize). Ive ordered and paid for two items. I've sent numerous emails and tried various ways to contact them but havent received any response at all. I also havent received my tracking information. It is a stressful experience. If they are not ******** and somehow my order will be delivered - then i also realized most probably it wont be delivered in time - if this is the customer experience. So I want to now cancel the order for a refund, however how do I do that if I get ghosted. So yeah anyone reading this wanting a good stress free customer experience - dont order from Best dress - All stylish.