CB
Catherine B
1 reviews | Active since Jan 2023
29 Jan 2023, 20:24
Disappointing wedding bouquet experience!
I made the mistake of ordering my wedding bouquet from Best Buds Florist at Farrarmere Square, Benoni. I did not get what I ordered and I don't feel I got value for money. The bouquet looked nothing like the picture I sent which I was assured they could replicate. It was the wrong design, poorly made, already wilting, and comprised of small rose buds where I asked for large open roses. I wanted a cascading bouquet and was given a bunch of flowers tied with a ribbon. I was forced to pay for and take the bouquet because there was no time to fix it. Any attempt to rearrange the same delicate flowers would have proved futile. If I had returned the bouquet for a refund I would have ended up without a bouquet on my wedding day. For R1500 I really expected something spectacular from the outset but I was bitterly disappointed.
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Best Buds Florist's replyOfficial
08 May 2023, 09:00Catherine has given a very one-sided and biased review of the events. This is what actually transpired:
When Catherine came to collect her bouquet, orchids and button hole from our Farrarmere store, she paid the balance payment of R750 after seeing the bouquet, without any complaints to us or our staff (why would anyone make a balance payment if they were so unhappy with the product). Only later that afternoon she phoned to complain that she was not happy with the bouquet. Even though the bouquet was perfect when she collected it, we told her that she could bring it back and we would gladly change it to her liking. She then told us that she didn't have time, so we then offered to come and collect it from her to bring it back to our florist to change it to her liking and she then again said that she didn’t have time. We then offered to bring our florist to her house and again she refused. We then offered to come to her house at 6am the next morning to assist her and she again told us that that she doesn't have time. We did everything we could to try and assist her, but she just wasn't interested. We even offered to collect the flowers and credit her the full R1500, which she again refused. She then used the bouquet for her wedding and after the wedding she phoned to say that the bouquet spoilt her wedding dress and that we should seriously consider passing her a credit. Even though the bouquet was perfect when she collected it, we made a goodwill offer to credit her R300. She then told us that this was not enough and started threatening to go on social media. Even though she told us that the bouquet spoilt her wedding outfit, many of the pictures she posted on social media included the bouquet, even her profile picture (which she changed after our reply was posted on social media). Why would she use a picture holding the bouquet as her profile picture if it was so bad and spoilt her wedding dress?
The fact that Catherine never complained when she came to collect the bouquet and then paid the balance outstanding of R750, never gave us any opportunity to fix what she later complained about and then used a picture of her holding the bouquet as her profile picture on Facebook shows any reasonable and intelligent person reading this review the truth. In our opinion Catherine was happy with everything when she collected it and then she started scheming to try and dishonestly get a refund from us after using the bouquet for her wedding.
If anyone wants to get a better feel of our business, please visit our Facebook page and read the many reviews from other very satisfied customers.
When Catherine came to collect her bouquet, orchids and button hole from our Farrarmere store, she paid the balance payment of R750 after seeing the bouquet, without any complaints to us or our staff (why would anyone make a balance payment if they were so unhappy with the product). Only later that afternoon she phoned to complain that she was not happy with the bouquet. Even though the bouquet was perfect when she collected it, we told her that she could bring it back and we would gladly change it to her liking. She then told us that she didn't have time, so we then offered to come and collect it from her to bring it back to our florist to change it to her liking and she then again said that she didn’t have time. We then offered to bring our florist to her house and again she refused. We then offered to come to her house at 6am the next morning to assist her and she again told us that that she doesn't have time. We did everything we could to try and assist her, but she just wasn't interested. We even offered to collect the flowers and credit her the full R1500, which she again refused. She then used the bouquet for her wedding and after the wedding she phoned to say that the bouquet spoilt her wedding dress and that we should seriously consider passing her a credit. Even though the bouquet was perfect when she collected it, we made a goodwill offer to credit her R300. She then told us that this was not enough and started threatening to go on social media. Even though she told us that the bouquet spoilt her wedding outfit, many of the pictures she posted on social media included the bouquet, even her profile picture (which she changed after our reply was posted on social media). Why would she use a picture holding the bouquet as her profile picture if it was so bad and spoilt her wedding dress?
The fact that Catherine never complained when she came to collect the bouquet and then paid the balance outstanding of R750, never gave us any opportunity to fix what she later complained about and then used a picture of her holding the bouquet as her profile picture on Facebook shows any reasonable and intelligent person reading this review the truth. In our opinion Catherine was happy with everything when she collected it and then she started scheming to try and dishonestly get a refund from us after using the bouquet for her wedding.
If anyone wants to get a better feel of our business, please visit our Facebook page and read the many reviews from other very satisfied customers.
Best Buds Florist's reply08 May 2023, 09:00
Official
Catherine has given a very one-sided and biased review of the events. This is what actually transpired:
When Catherine came to collect her bouquet, orchids and button hole from our Farrarmere store, she paid the balance payment of R750 after seeing the bouquet, without any complaints to us or our staff (why would anyone make a balance payment if they were so unhappy with the product). Only later that afternoon she phoned to complain that she was not happy with the bouquet. Even though the bouquet was perfect when she collected it, we told her that she could bring it back and we would gladly change it to her liking. She then told us that she didn't have time, so we then offered to come and collect it from her to bring it back to our florist to change it to her liking and she then again said that she didn’t have time. We then offered to bring our florist to her house and again she refused. We then offered to come to her house at 6am the next morning to assist her and she again told us that that she doesn't have time. We did everything we could to try and assist her, but she just wasn't interested. We even offered to collect the flowers and credit her the full R1500, which she again refused. She then used the bouquet for her wedding and after the wedding she phoned to say that the bouquet spoilt her wedding dress and that we should seriously consider passing her a credit. Even though the bouquet was perfect when she collected it, we made a goodwill offer to credit her R300. She then told us that this was not enough and started threatening to go on social media. Even though she told us that the bouquet spoilt her wedding outfit, many of the pictures she posted on social media included the bouquet, even her profile picture (which she changed after our reply was posted on social media). Why would she use a picture holding the bouquet as her profile picture if it was so bad and spoilt her wedding dress?
The fact that Catherine never complained when she came to collect the bouquet and then paid the balance outstanding of R750, never gave us any opportunity to fix what she later complained about and then used a picture of her holding the bouquet as her profile picture on Facebook shows any reasonable and intelligent person reading this review the truth. In our opinion Catherine was happy with everything when she collected it and then she started scheming to try and dishonestly get a refund from us after using the bouquet for her wedding.
If anyone wants to get a better feel of our business, please visit our Facebook page and read the many reviews from other very satisfied customers.
When Catherine came to collect her bouquet, orchids and button hole from our Farrarmere store, she paid the balance payment of R750 after seeing the bouquet, without any complaints to us or our staff (why would anyone make a balance payment if they were so unhappy with the product). Only later that afternoon she phoned to complain that she was not happy with the bouquet. Even though the bouquet was perfect when she collected it, we told her that she could bring it back and we would gladly change it to her liking. She then told us that she didn't have time, so we then offered to come and collect it from her to bring it back to our florist to change it to her liking and she then again said that she didn’t have time. We then offered to bring our florist to her house and again she refused. We then offered to come to her house at 6am the next morning to assist her and she again told us that that she doesn't have time. We did everything we could to try and assist her, but she just wasn't interested. We even offered to collect the flowers and credit her the full R1500, which she again refused. She then used the bouquet for her wedding and after the wedding she phoned to say that the bouquet spoilt her wedding dress and that we should seriously consider passing her a credit. Even though the bouquet was perfect when she collected it, we made a goodwill offer to credit her R300. She then told us that this was not enough and started threatening to go on social media. Even though she told us that the bouquet spoilt her wedding outfit, many of the pictures she posted on social media included the bouquet, even her profile picture (which she changed after our reply was posted on social media). Why would she use a picture holding the bouquet as her profile picture if it was so bad and spoilt her wedding dress?
The fact that Catherine never complained when she came to collect the bouquet and then paid the balance outstanding of R750, never gave us any opportunity to fix what she later complained about and then used a picture of her holding the bouquet as her profile picture on Facebook shows any reasonable and intelligent person reading this review the truth. In our opinion Catherine was happy with everything when she collected it and then she started scheming to try and dishonestly get a refund from us after using the bouquet for her wedding.
If anyone wants to get a better feel of our business, please visit our Facebook page and read the many reviews from other very satisfied customers.